Shipping / Delivery Policy

General Shipping Information

Standard Shipping

  • Charge in the USA and its territories is $9.95.
  • Charge to Canada is $19.95 for any items that fits into a Small Flat Rate Priority Box.
  • Charge to all other countries is $23.95 for any item/s that fits into a Small Flat Rate Priority Box.

Additional Info

  • If the item requires extra shipping the amount will be add when ordering.
  • If the product is in stock at our warehouse it will ship on the next business day.
  • If product is in stock at the USA Warehouse it will be shipped in 4 days.
  • If product must come in from overseas you will be notified about the lead time.
  • Normal shipping is by UPS, FedEx, USPS or Freight.
  • Residential shipping under 5 lbs is by USPS; Priority Mail.
  • Priority Mail tracking is not available until package is scanned upon delivery.
  • Correct address is necessary for successful delivery.
  • Once a product is shipped we cannot cancel an order.

Freight Carrier

  • Freight carriers sometimes charge a one-time residential fee that the customer is responsible for (not included in shipping). Usually the residential fee is around $35.00.
  • The freight carrier will call you to schedule delivery after the product has shipped.
  • If customer is not available to schedule a delivery time the product will be returned to us and the customer is responsible for re-shipping charges.
  • If the customer decides they do not want the product after shipment they are responsible for all shipping charges and a 25% restocking fee.
  • All special freight carrier requests such as inside delivery lift gate, arrival notification, residential delivery, sort and segregate, and help unloading costs are the responsibility of the customer and are not included in our shipping costs posted online. The customer will have to pay any additional fees for these special requests.
  • Redelivery fee will apply if the item travelling by freight cannot be delivered on the first attempt; even if the second attempt is on the same day.
  • There will be an appointment fee (different than arrival notification fee) for freight deliveries if the carrier needs to work around the customer’s schedule.
  • There may be a hazardous materials fee where applicable.
  • There may be limited access fees for military bases, campuses, prisons and hospitals.
  • Customer must inspect the product(s) at the time of delivery for damage. If severe damage has occurred please refuse the product and call us so that we may ship out a replacement ASAP. If there is a broken part, please call us with the part number and serial number and we will have a replacement part shipped to you ASAP.
  • We can ship some products to Alaska, Hawaii, Puerto Rico and other US Territories, but shipping costs vary and must be quoted by phone.
  • Once a product is shipped we cannot cancel an order.Same Day Shipment When…
  • If it is in inventory, and call or order on the website before 12 pm Central, we can usually ship it that same day!
  • If not, the order will ship the next day.
  • If you need same day shipping, don’t hesitate to ask for it.
  • If drop shipped direct from the manufacturer, usually shipped within 2 business days.
  • If the product needs to be manufactured or has a lead time, you will be notified.

International Shipping Policy

  • We Ship orders via the United States Postal Service, UPS & FEDEX
  • For special shipping needs, please contact us.
  • Rate Guide for Customs Clearance into Canada
  • ENTRY PREPARATION FEESAll rates are in Canadian FundsRates do not include applicable taxes

Value for Duty

For Imports Arriving Via UPS Standard Service and All Other Courier/Transportation Companies

  • $ 0.01 to $20.00 FREE
  • $ 20.01 to $40.00 $ 6.70
  • $ 40.01 to $100.00 $ 18.45
  • $ 100.01 to $200.00 $ 27.45
  • $ 200.01 to $350.00 $ 35.55
  • $ 350.01 to $500.00 $ 39.90
  • $ 500.01 to $750.00 $ 45.30
  • $ 750.01 to $1,000.00 $ 50.70
  • $ 1,000.01 to $1,250.00 $ 56.10
  • $ 1,250.01 to $1,600.00 $ 59.10
  • $ 1,600.01 to $ 5,000.00 $ 62.75
  • Each Additional $1,000.00 $ 4.85

Customers are responsible for payment of duties and taxes.

International Shipping FAQ

Q) Do you ship internationally?
A) RJ Bowers is pleased to ship to countries worldwide. If UPS, FEDEX or the US Post Office delivers to your country, we will usually ship to it.

Q) How do I determine shipping rates?
A) There is no obligation to purchase unless you complete the transaction; so feel free to add things to your shopping cart. If you would like to place a large order, please e-mail us and ask us to quote the shipping. For large orders, we are often able to save considerable sums on shipping costs.

Q) How long will it take to deliver?
A) We ship out our international orders quickly. If an item is in stock, it will normally be sent out the next day. After that, it depends on the method of delivery you have chosen when you place your order. For Europe, it can take as little as 3 days and as long as one to two months depending on the method of shipping selected.

Q) Can I get a tracking number for my shipment?
A) We strongly suggest you select a shipping option that provides a tracking number. Without a tracking number, there is a greater risk of an order getting lost.

Q) What payments does RJ Bowers accept for International orders?
A) We accept credit cards. If you live in a low risk country and you are placing a small order and we are shipping to the address listed on your credit card then we will usually just charge your credit card. In many other cases, we require payment in advance via wire transfer.

Q) Will I still have to pay duties on my package?
A) Duties are not included in our pricing. All importation charges will be paid by you.

Q) When picking a shipping method for APO or FPO address, which country do I select?
A) Always select the United States as the country of destination so the proper shipping options are presented.